Pendle Leisure Trust

Pendle Leisure Trust decided to embark on the survey to enable us to take our own in house survey that step further in terms of the staffing element. It also enabled us to get a real feel of what our customers thought of the Trust and the service we offer in a more concise and precise way than we ever had before.

The benefits from moving away from in house surveys was the amount of professional feedback that was offered and results that were tangible. The biggest benefit was being able to benchmark ourselves against other similar organisations. The other benefit was the flexibility of the questions in that we were able to change them to make them 'fit' our organisation. We would recommend the process and Insight100 to any organisation who wants to measure, compare and improve their performance

Phil Storey, Chief Executive, Pendle Leisure Trust