Understanding our customers is central to our business and we decided to put ourselves to the test with an independent survey.
I found Insight100 to be extremely easy to work with. We appreciated the time they took to explain the process and their project management skills helped us stick to a deadline.
We discovered that we scored better than we thought but the survey also offered us numerous areas of improvement. Not least, improving our website to make reporting simpler and our focus on two new contracts who didn’t score as well as we’d hoped for.
The results have been good and the staff are delighted to see firsthand what their customers are saying. We see it as a continuous process so repeating the survey every 12-18 months will be in our business plan going forward.
Gareth Jenkins, Business Account Manager, Fairbanks Environmental Ltd