Why Choose Insight100?
Since 1991 we have worked with organisations from all sectors to help them develop and improve their performance. In that time we have worked with a range of national and international standards such as Investors in People, Customer Service excellence, Putting the Customer First, The Special Quality Mark and Carbon Action.
As a result of the experience gained through working with hundreds of organisations and talking to senior business leaders, managers, employees and customers, we have developed our own practical, entirely unique and very effective system for measuring customer and employee loyalty.
The system consists of the Customer Loyalty Score™ and the Employee Loyalty Score™.
Customer Loyalty Score™ is our unique approach to helping you understand what your customers value, what they think of your performance in the areas that matter to them, and just how loyal they are to your organisation.
The Customer Loyalty Score™ is established from your performance in 3 key areas:
1. Your Net Promoter Score®
2. Your performance against the five things that matter most to your customers
3. How well you actually understand your existing customers
Employee Loyalty Score™ is our unique approach to helping you understand what your people value the most, how they feel you measure up against the factors that are important to them, and the extent of loyalty they feel for the organisation.
The Employee Loyalty Score™ is established from your performance in the following 3 key areas:
1. Your Employee Net Promoter Score®
2. Your performance against the five things that matter most to your employees
3. How well you actually understand your existing employees
We also use the Customer Loyalty Score™ and the Employee Loyalty Score™ to determine finalists and winners of our Outstanding Customer Service and Outstanding Workplace awards. This ensures that winners are truly deserving of their awards since they are decided entirely on the scores given by customers and employees – there are no judging panels involved.
As an organisation we also practice what we preach – we ask our customers to recommend us if they are happy with our service and to let us know when they are not.
Please visit our testimonials section to see what our clients have to say about us.